Luxor Salon is not a franchised salon like a lot of salons in Richmond; we are also not a conceptual salon like others, where a large manufacturer corporation tells us how to service our client’s needs. Our service techniques are based on our client’s needs and requests.
Locally Owned and Operated since opening in 2004:
*As timing is imparative to our clients experience, we will ask that a client arrive 5 minutes prior to their scheduled appointment. A client will be asked to reschedule their appointment if they are more than 10 minuets late for their scheduled appointment.
*We ask for a minimum of 24 hours notice of appointment cancellation or reschedule. If an appointment is cancelled or rescheduled with less than 24 hours notice that appointment is tagged as a "No Show."
*If a client "No Show" rate exceeds a 70% ratio they will be asked to consider walk-in availability. Should the client not wish to be a walk-in client, a 50% non-refundable deposit will be required for any subsequent appointments made.
*NSF Check fee is $35.00. Should a client have 2 NSF Checks they will be required to be a cash only client.
*50% deposit on wedding appointments is required with at least 1 practice run through for the bride.
*Luxor Salon holds the right to refuse services due to the professional opinion that the service requested is too risky for the health, well-being and integrity of the client's hair.
*Luxor Salon does not tolerate abusive language or behavior of its staff or clientele. Should abusive language or behavior occur that person will be asked to leave the premises immediately.
The Following are standard Salon Etiquette: